Customer Care
We care about our customers. Your personal information is protected. Our customers are guaranteed the same benefits that all Newgy customers have enjoyed for many years.
We guarantee everything we sell, and we want you to be 100% satisfied with your purchase. If you are not satisfied with one of our products, or if one of our products does not perform to your satisfaction, return it within 30 days from date of purchase for repair, replacement, or refund.
Please email us for a Return Authorization Number (RMA) prior to shipping so that we can properly process your return. You are responsible for all return shipping costs.
Your Table Tennis Robot purchase is protected in three ways:
1. a 30-Day Unconditional Money Back Guarantee
2. a 1-Year Limited Warranty
3. an industry-leading 5-Year Service Policy
Also, Newgy is a member in good standing with both the Better Business Bureau and the Chamber of Commerce. You are invited to inquire about Newgy with either of these quality assurance organizations.
email us at RoboPong@gmail.com
